frequently asked Questions

What are the shipping costs and delivery times?
What payment options do you offer?
How do I cancel my order?
Where is my order?
How do I return my order?
How long is the shelf life of your Baumkuchen?
Where can I buy the Baumkuchen from GROCH & ERBEN?
Can I order my Baumkuchen by appointment?
Do you offer guided tours?

Baumkuchen

How is a Baumkuchen baked?
What ingredients go into a Baumkuchen?
How long is the shelf life of your Baumkuchen?
Do you sell gluten-free Baumkuchen?
Do you also offer a vegan Baumkuchen?
Which covers can I choose from?
How many rings can I order for my Baumkuchen?
What's the deal with the aluminum foil on my Baumkuchen?

Manufactory

Where is your manufactory located?
Do you do real handcraft?
Do you offer guided tours?
How big is your manufactory?
Do you produce Baumkuchen all year round?

Packaging

What material are your packaging made of?
Why do you use plastic?
What filling material do you use for shipping?

Shipment

Which provider do you use to ship your Baumkuchen?
What are the shipping costs and delivery times?
Do you ship CO2 neutrally?
Do you also ship to parcel stations?
Can I split my order into multiple delivery addresses?
Do you also ship to my country?

Payment

What payment options do you offer?
Are my payment details safe with you?

Order

How can I order from you?
Can I also order by phone?
How can I cancel my order?
How can I cancel my order?

Contact