We are happy to accept orders via email and through our online shop.

As soon as an order leaves our factory, we send an email with the shipment information.

If the Baumkuchen arrives broken, that is of course anything but nice.

If the package is visibly damaged upon delivery, please report it to the delivery person immediately. If you only notice the damage upon unpacking, please leave the item in its original packaging and take photos of the damage. We will contact you immediately and find a quick, straightforward solution!

Since we do not use artificial preservatives, the shelf life of our Baumkuchen is limited.

It's also important to note that our Baumkuchen are often still edible afterward. The rule of thumb is: look, smell, and taste.

Since we work without artificial preservatives, the shelf life of our Baumkuchen is always limited.

Occasionally, a Baumkuchen (tree cake) may show signs of mold before its expiration date. This is obviously annoying and shouldn't normally happen.

Please email us a photo of the best-before date label and the affected Baumkuchen, and we'll work together to find a solution. Please note that this only applies to orders placed through our online shop. If you purchased the Baumkuchen elsewhere, please contact the seller first.

To return an order, please read our return policy first. Read more...

Yes, that's usually possible. Simply enter the desired delivery date in the comments field on the shopping cart page. We'll then schedule your order to arrive around that date.

Whether you are a small, medium, or large company, our Baumkuchen are the perfect gift! We offer various options, which can be found on our website. Corporate gifts page are listed briefly. It's best to contact us directly to find the right solution.

Custom-made projects are always exciting, and so far we've fulfilled all requests accordingly. Just send us a quick message, and we'll be happy to discuss your individual requirements.