Customer Service & Contact

CUSTOMER SERVICE & CONTACT

EVERYTHING ABOUT YOUR ORDER

CUSTOMER SERVICE

Our main goal is to make every order with us as pleasant as possible for our customers. If you have any questions about your order, want to change the delivery address or have a general request, we’ve created short contact forms for you below which you can use to get in touch with us.

Please select the reason for your contact request below and click on the “Let’s go” button. If your topic isn’t listed, below are some other contact options.

Where is my package?

WHERE IS MY PACKAGE?

Your package still hasn’t arrived? Fill out our form and we’ll help you quickly and directly.

Wrong product

WRONG PRODUCT

Was there an incorrect product in the package? Fill out our form and we’ll take care of the problem right away.

Product is missing

PRODUCT IS MISSING

Not all the items were in the package? Fill out our form and we’ll send the missing item right away.

Invoice

INVOICE

Is the accounting department asking for the invoice from the last order? We’ll be happy to send it to you again.

Cancellation

CANCELLATION

Would you like to cancel the order you just placed? Please use the following button for this purpose.

Order confirmation

ORDER CONFIRMATION

You haven’t received a confirmation yet? Then the email address was probably wrong. We’re happy to help.

MONDAY TO FRIDAY FROM 09:00 AM TO 05:00 PM

HOW TO GET IN TOUCH

Were the points listed above not helpful? You’re also welcome to get in touch with us directly. Please use one of the following contact options for this purpose. For special inquiries (e.g. press, cooperation or B2B inquiries), we’ve provided separate contact options further down on this page. Please understand that we cannot accept orders by phone for organisational reasons. Please use our online shop for this purpose.

PER PHONE

We’ll be happy to clarify your request quickly and easily by phone

+49 (0)355 2 89 22 73

PER E-MAIL

We usually reply within 48 hours

PER POST

GROCH & ERBEN

Mühlenstraße 45
03046 Cottbus
Germany

LET'S GET IN TOUCH

FURTHER INQUIRIES

Below is a small list of topics and how you can best get in touch with us. We look forward to your inquiry and we’ll get back to you as soon as possible.

Would you like to expand your range with our excellent Baumkuchen? With our Baumkuchen you’ll show your customers your sense of fine taste in a special way. You’re welcome to get in touch with us directly via sales@grochunderben.de an uns wenden.

For press inquiries, please send us an email to presse@grochunderben.de or call us at 0355 2 89 22 73. If you need information, pictures or our logo, we’ve compiled a press kit for you to download at grochunderben.de/presse.

Do you have a passion for high-quality “made in Germany” delicatessen and would like to revolutionise German Baumkuchen together with us? Are you talented, always motivated, quality-conscious, positive and like to master new challenges? Feel free to send us an email to jobs@grochunderben.de.

Do you have a blog or are very active in the social media sector and are you interested in doing something together with us? Great! Since we regularly receive a flood of inquiries, we’d like to ask you to send us an email exclusively to kooperation@grochunderben.de. We’ll get in touch with you as soon as possible to talk about how we can work together.

Whether it’s for large or small companies, whether with individualisation or with co-branding. Your brand in combination with our customisable Baumkuchen is the perfect combination and a beautiful and exclusive gift for your customers, partners and employees. At grochunderben.de/firmengeschenke you can find all our gift and customisation options.