On this page you’ll find the most frequently asked questions and answers about GROCH & ERBEN, our Baumkuchen and our online shop. If you can’t find your question there or if you’d like to give us feedback, please get in touch with our customer service directly.
We stand for high-quality, traditional German Baumkuchen, paired with passion, tradition and Scandinavian lightness. The roots of our production date back to the year 1819, when Maria Groch baked her very first Baumkuchen. This heritage has been passed down into our hands and our focus is always to make our timeless and typical German Baumkuchen creations a unique tasting experience. To do this, we use sustainable and plain honest ingredients and completely avoid chemicals.
Behind GROCH & FRIENDS is our desire and goal to get even closer to our Baumkuchen community and also to win over new Baumkuchen lovers and to let them all participate in shaping the future of GROCH & ERBEN. Our customers can actively participate in determining which new creations we should try and, as soon as they’re on the market, how they taste.
Do you have a passion for high-quality delicacies “made in Germany” and would like to revolutionize German Baumkuchen with us? Are you talented, always motivated, quality-conscious, positive and like to master new challenges? Here you will find our current vacancies.
You can order our Baumkuchen products either directly via our online shop or buy them from one of our selected delicatessens and retailers.
No, we do not have a minimum order value.
If we have not yet shipped your ordered products, a cancellation or a subsequent correction of the order data (delivery address) is possible. Please contact us immediately. Please note that no cancellation is possible for personalised products.
A subsequent addition of further products to or removal of products from an order already placed by you is unfortunately no longer possible. In this case, we ask you to place another order.
Yes, products can be returned within the statutory cancellation period of two weeks if they are still sealed together with the product packaging. However, this does not include any Baumkuchen products which we may have personalised especially for you.
The shipping costs for a gratuitous return shall be borne by you. If the reason for the return is due to our fault, we will of course cover the shipping costs and arrange a free replacement delivery if possible. Please get in touch with us before you send the goods back to us.
In addition to PayPal and prepayment, we also offer Apple Pay, Giropay and credit card payment with Visa and MasterCard as a payment method.
An overview of all the countries to which we are currently shipping, as well as the associated shipping costs, can be found at the following link.
Artificial preservatives are banned in our manufactory. As a result, the shelf life of our products is limited. So that our customers don’t get a nasty surprise when they receive our products, our Baumkuchen without chocolate coating and our original 1819 (Mini) Baumkuchen are reserved only for shipping countries within Europe.
Shipping to DHL packing stations is possible.
Both nationally and internationally, we ship our Baumkuchen CO2-neutral with DHL GoGreen.
As soon as we’ve compiled your order and made it ready for shipment, you’ll receive a separate email from us about the shipping status of your order. In this email you’ll find the tracking code for your shipment, which can be used to track the exact shipment status.
If a product is missing or damaged, we’d like to help you as soon as possible. Please contact us so that we can resend or replace the missing or damaged product.
Our primary goal is to make every step our customers take with us as pleasant as possible. If you have any questions about your order, want to make a change or have a general request, we’ve created short contact forms in our customer service which you can use to get in touch with us directly.
Alternatively, you can also contact us from Monday to Friday from 9am to 5pm using the following contact options:
Phone: +49 (0)355 2 89 22 73
E-Mail: kontakt@grochunderben.de
If you’ve forgotten your password, you can use the “Forgot password?” function to send a new password. Please follow the link below.
Yes you can! To do this, please go to the “Address” menu item in your customer account and enter your alternative delivery address there.
Although, of course, we’ll be sad to see you go, it’s absolutely possible to delete your customer account. Please send a short email to kontakt@grochunderben.de.
Where can I follow you online?
You can follow our journey online via the following social media platforms:
Facebook | Instagram | Twitter | LinkedIn